COMMUNICATION IS KEY

Posted By: Brian Webb | Tuesday, September 4th, 2007 | 8:09pm
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Because services are intangible, your marketing and communication is necessary to give your potential prospects something to evaluate. Marketing communications for the service industry bears a greater responsibility for services than for products.

A metallic silver Porsche 911 Turbo speaks loudly for itself… but very few services speak for themselves at all.

We worry about whether our attorney will be as aggressive and effective as possible in representing us. We worry that our redecorator will finish weeks after they promised. We worry that our home builder will take shortcuts in quality.

Your marketing communication as a service based business must make your service more real to your prospects, and soothe any potential worries they might have.

Make your service visible with your marketing and communication efforts. Make your prospect comfortable.